60-Day Product Guarantee
Every NO:NAME supplement is covered by a 60-day product guarantee beginning on the date the order is delivered.
Opened and unopened products are eligible. To request a guarantee claim, email support@nonamesupplements.com within 60 days of delivery and include your order number and the product involved.
For an approved claim, we will refund the product purchase price to the original payment method. Original and expedited shipping charges are not refundable.
You do not need to mail the product back unless our support team specifically asks you to. If we request a return, NO:NAME will provide a prepaid return label and instructions. Items sent back without prior authorization will not be accepted.
The 60-day product guarantee is limited to one approved claim per product, per household.
Damages and issues
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. These cases are handled separately from the household guarantee limit.
Exchanges
We do not process direct exchanges. Contact us first so we can confirm the appropriate return, replacement, or guarantee option for your order.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may also have a separate 14-day right to cancel or return eligible merchandise. This does not reduce the 60-day product guarantee described above. Contact us for return instructions before sending anything back.
Refunds
We will notify you when a guarantee or return request is approved. Approved refunds are issued automatically to the original payment method within 5 to 10 business days. Your bank or credit card company may need additional time to post the refund.
If more than 15 business days have passed since approval, contact support@nonamesupplements.com.